Frequently Asked Questions

Do I need to book an appointment?
Yes, we recommend booking in advance to secure your preferred date, time, and stylist.

How can I book an appointment?
You can book online through our website or contact us directly via phone or social media.

What is your cancellation policy?
We kindly ask for at least 24–48 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee.

Do you require a deposit?
Yes, a deposit may be required for certain services such as colour corrections or hair extensions. This secures your booking and is deducted from your final bill.

How long will my appointment take?
Service duration varies depending on the treatment. Your stylist will provide an estimated time during your consultation.

Do you offer consultations?
Yes, we offer FREE consultations to discuss your hair goals, assess your hair condition, and recommend the best services for you.

What hair colour and extension services do you offer?
We specialize in professional hair colouring and a range of hair extensions, including tape, nano, micro, and weft extensions (customize as needed).

What payment methods do you accept?
We accept Cash, Gift Voucher, Afterpay, Salon Pay, EFTPOS and Credit cards.

Do you accept refunds?
Due to the nature of our services, we do not offer refunds. If you have any concerns, please contact us within 7 days so we can assist.

Can I bring children or guests?
To ensure a relaxing experience, we kindly ask that only clients receiving services attend appointments unless otherwise arranged.