Terms and Conditions

 By booking or receiving services with us, you agree to the following terms:
 

Appointments

• Appointments can be booked online, by phone, or in person.

• Walk-ins are welcome but subject to availability.

• We recommend booking in advance for popular services and times.

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 Cancellations & Rescheduling

• Please provide at least 24–48 hours’ notice if you need to cancel or reschedule.

• Late cancellations or no-shows may incur a fee up to 50% of the service cost.

• Repeated missed appointments may result in the requirement of a deposit for future bookings.

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Payments

• We accept cash, EFTPOS, credit/debit cards, contactless payments, and Afterpay.

• For online payments via PayPal Express Checkout, a 2% transaction fee applies and is billed monthly.

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Refunds & Service Guarantee

• Due to the nature of salon services, refunds are not available.

• If you are dissatisfied with your service, please contact us within 7 days so we can discuss a suitable solution.

• We aim to provide a safe, professional, and high-quality service, and all staff are trained to industry standards.

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Health & Safety

• Clients must disclose any allergies, medical conditions, or sensitivities before receiving treatments.

• Salon staff reserve the right to refuse service if it may compromise client or staff safety.

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Personal Belongings

• Dirty Little Secret Hair Salon is not responsible for lost or damaged personal belongings. Please keep valuables secure.

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Conduct

• We aim to maintain a friendly and professional environment.

• We reserve the right to refuse service to clients who behave inappropriately or disrespectfully.

 

Changes to Terms

• Dirty Little Secret Hair Salon may update these terms from time to time. Clients are encouraged to review them regularly.

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Contact Us

If you have any questions about this Terms and Condition, please contact us via email salon@dlshair.com.au​​